Refund Policy

Last updated: September 14, 2026

This policy describes returns, exchanges and refunds for orders placed through our United States online store. It explains eligibility, the steps for starting a request and the timing of an approved refund.

30-day return period

You may ask to return an eligible item during the 30 days following delivery. The item must be unused, in its original condition and returned with its original packaging, parts and accessories. Keep your order confirmation or other proof of purchase so we can identify the transaction.

An item clearly marked Final Sale or non-returnable before purchase is not eligible for a change-of-mind return. That disclosure does not remove any right that applicable law gives you for damaged, missing, incorrect or otherwise nonconforming goods.

How to request a return

Email Support@corkcicls.shop with your order number, the item and variant concerned, and the reason for the request. Wait for our written instructions before mailing anything. The public mailing address on this page is not an automatically approved return destination.

For an eligible return, our store pays the return shipping cost and supplies the approved return method or a prepaid label. Package the product securely and retain the receipt or tracking record until the matter is resolved.

Damage, missing contents and incorrect goods

Tell us promptly if an order arrives damaged, incomplete or incorrect. Include the order reference and clear photographs of the goods, packaging and issue when useful. Keep all packaging while we review the problem. We will arrange an appropriate replacement, return or refund and will not require you to pay eligible return shipping for our fulfillment error or a damaged delivery.

Inspection and refund timing

We inspect returned goods after they arrive and notify you of the decision. Once approved, a refund is sent to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. A refund cannot be redirected to an unrelated card or account.

If the credit has not appeared after the processing period, first review the original payment account and then contact us with the order number and return tracking details. We will help trace the transaction.

Exchanges, changes and cancellations

Contact us before returning an item for exchange so we can check availability and explain whether a return and new order are required. For a cancellation or order change, get in touch as soon as possible before dispatch. We will try to help, but processing may already have started and a change is not guaranteed.

Business days exclude weekends and United States federal holidays. Delivery information appears in our Shipping Policy.